The company look after the pipes that bring gas to homes and businesses, and are urging all of its customers to have their say on the future of the gas network and the services the company provides to 7.5 million people across Wales and south west England.
Wales & West Utilities provide the national gas emergency service for Wales and South West England and invest £2 million a week looking after the gas network. They also connect around 11,000 homes and businesses to the network each year. They charge for their services through consumer gas bills. Currently their services make up 20% of an annual gas bill – so for the average gas bill of £630 that’s £128 a year – or 35 pence per day.
The company wants customers to give their views on the gas emergency service, investment to keep the gas network safe and reliable and how it supports those most in need. It is also seeking views on preparing the gas network for a greener future, making sure it can continue to deliver essential services for generations to come.
To promote the consultation, Wales & West Utilities have also launched their new TV advert. You can watch it here.