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Business Breakfast TV – Episode 8
Wednesday 2nd September 2020 @ 08:00 - 09:30
Our Guest on Episode 8 of Business Breakfast TV is Broadcaster, Author & Non-Executive Director, Allyson Stewart-Allen.
Allyson will be talking on “How to Build a Customer-Centric Business”. Companies that organise around their customer or client, placing them at the heart of their operations, are the ones who will recover the fastest post-Covid. Due to the commercial hit of the Coronavirus which has impacted every business, join us for this BBTV talk where international business expert Allyson Stewart-Allen will explore:
- Why now – the commercial imperative to focus unflinchingly on customer/client behaviour and the value of their advocacy.
- The good, the bad and the ugly – a brief tour of companies that have got it right and wrong.
- Lessons for listeners – some top tips on ways you can improve your insights about, and structure around, those customers that deserve you.
Previous BBTV recordings are available here.